Loupix Support
Need help with Loupix? Most answers are below — and if not, email me directly. I usually reply within 48 hours.
Contact support: hellofabien@pm.me
Frequently asked questions
The AI model won't download. What can I do?
Model downloads need an internet connection (16–305 MB depending on the model, one time only). Check your connection, free up storage if needed, then tap Try again. Once downloaded, everything works offline.
How many photos can I enhance for free?
You can enhance and compare 3 photos for free, in full quality. Saving results to your photo library requires Loupix Pro, as do enhancements beyond the first 3.
How do I restore my purchase on a new device?
Open Settings (gear icon) in the app and tap Restore Purchases while signed in with the same Apple ID.
How do I cancel my subscription?
Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Loupix. Cancelling keeps Pro active until the end of the paid period.
The app is slow or stops when I leave it. Why?
AI processing runs entirely on your device — big photos at high scales take a while. Keep the app open and the screen unlocked while enhancing; iOS pauses heavy work when an app goes to the background.
Which AI model should I pick?
Photo for camera shots, Art & Anime for drawings and illustrations, Ultra Detail when fine textures matter, Clean & Sharpen to fix compressed photos without resizing, Face Restore for blurry faces in portraits. Tip: with a photo loaded, use "Preview models on your photo" in the model picker to compare them on your own picture.
How do I free up storage?
Open the model picker (AI model button) and tap Remove next to any downloaded model. You can re-download it anytime.
Privacy question? Read the Loupix privacy policy.